Community Policies

Be Luminous Yoga is committed to building a vibrant, joyful community. In this spirit, we have defined the following policies and community guidelines.

As always, please contact us if you have questions or concerns. We believe that communities thrive when we set clear standards and maintain the flexibility to be in dialogue with each other, especially around sensitive topics such as money. We welcome your input and appreciate your respect of these guidelines for refunds and returns.

REFUND & FINANCIAL POLICIES

It is our pleasure to extend early bird pricing to you for workshops, retreats and other programs to allow for greater accessibility. We see early bird pricing as a way to honor the commitment you are making to your practice and the workshops and programs you sign up for in advance.

We recognize that sometimes things beyond our control arise an interfere with our commitments, but we ask that you sign up for events only when you are fully committed to attending them. This is quite significant for teachers, who use the early sign-ups to help plan their programs.

Below you will find the Be Luminous Yoga refund policies as they apply to various aspects of the studio. Our intention in creating these policies is to be transparent, fair and consistent with each of you, our valued customers.

Workshop Refund/Cancellation Policy:
Workshops are defined as any program taught by an in-house Be Luminous Yoga teacher. You are eligible for a full refund minus a $15.00 administration fee if you cancel 14 days or more before the workshop start date, or a full credit on your account. We are unable to offer refunds, transfers, or credits for cancellations within 14 days of your workshop start date. There are also no refunds or credits for failure to attend or failure to complete the workshop.

Guest Teachers, Special Programming & Training Refund/Cancellation Policy:
When you sign up for a special program, you are committing to the specific refund policy of that training or program. These can be found on the individual web-page details under tuition. Our general policy is that you may cancel 30 days or more prior to the start date to receive a refund, minus your non-refundable, non-transferable deposit, or a $25.00 administration fee if no deposit applies. Within 30 days of your scheduled event, we do not issue refunds. There are no refunds or credits for failure to attend or complete a program.

Retreat Refund/Cancellation Policy:
All Retreat deposits are non-refundable and non-transferable. If you cancel 30 days or more prior to the retreat start date you will be issued a refund less your non-refundable deposit. Specific details for each retreat are listed in your registration packet, and require your signature. There are no refunds, no transfers, and no credits for cancellations within 30 days of the retreat start date. There are also no refunds or credits for failure to attend or failure to complete the retreat.

Returned Check Policy:
All returned checks are subject to a $25.00 processing fee. This fee along with the original amount of the check is due within seven business days of the official notification from Be Luminous Yoga. The total is to be paid at the studio only by cash, credit card, money order, or certified bank check.

Credit Cards:
There is a $5 minimum charge for all Visa, Master Card and American Express transactions.

Retail Boutique Returns:
Retail products are accepted for exchange or credit only with your receipt and item tag still attached within 14 days of purchase. Music, videos, and DVD’s will be accepted for exchange or credit only with receipt if unopened within 14 days of purchase.

Yoga Classes and Memberships:
All classes and membership fees are non-refundable and non-transferable. 5 & 10 Class Cards are an exception, as you may bring guests with you and use your punch card to pay for them.

Account Charges:
After May 31, 2011, we will no longer be able to charge items to your account. We can, however, pre-load your account with $10-50 for towel rentals and incidentals if you like. We cannot charge individual towel rentals to your account, thus we recommend pre-loading your account monthly. If you have a balance sitting on your account, and you leave the state or the studio for some reason, you can receive a refund minus a $10 administration fee.

COMMUNITY ETIQUETTE

Late for class or need to leave early?
We understand that things will happen in life, and its not worth giving up your whole yoga practice because you are late or need to leave early. Having said that, both leaving early and arriving late are disjointing to the community and a not great for your body, so please don't make this a regular thing!

If entering the room late, please enter quietly. If the class is in silence or oming, please wait until this has passed before entering. Please do not enter the class if you are more than 10 minutes late. If you need to leave early, please let the teacher know ahead of time.

Please-No Cell Phones in the studio.

Lost and Found/Valuables:
Be Luminous Yoga is not responsible for any lost or stolen items. Please be wise about bringing your valuables into the studio. All lost and found will be donated or disposed of every two weeks (in the middle and at the end of every month).